28 DAY RETURN POLICY EFFECTIVE DATE: 01-10-2017.
RETURNS AND EXCHANGES
Thank you for shopping with us at Brief Encounter and we hope that you will be completely satisfied with your purchase from us.
However if you are not satisfied, we offer a hassle-free return or exchange within 28 days of the purchase date for items bought in store and 14 days of the purchase date for items bought on line. This Policy applies to all products purchased directly from us, whether in-store or online, however no refunds will be offered within store.
On line purchases will be offered either a full refund if the ELIGIBILITY criteria is met or an exchange.
Purchases in store will be offered either an exchange or CREDIT NOTE if the ELIGIBILITY criteria is met
To be ELIGIBLE for a return or exchange, the following conditions must be met:
The item must be in its original condition, including all original packaging, tags, and accessories. Proof of purchase, such as a receipt or order confirmation, must be presented. The return must be initiated within 28 days from the date of purchase.
NON-RETURNABLE ITEMS; Certain items are not eligible for return or exchange, including: Items that have been used, damaged, altered, or washed. Items marked as “Final Sale” or “Non-Returnable.”
Faulty items returned within 6 months will be dealt with by our suppliers and we will accommodate this by making contact and adhering to their policies and processes. Customers will be kept updated throughout this process.
RETURN PROCESS; To initiate a return or exchange, please follow these steps: Contact us either by email at briefencounterbrighouse@gmail.com or phone us on the following,
Brighouse 01484 723545
Mirfield 01924 565950
Inform us of your intention to return or exchange the item. Provide your order number, details about the item you wish to return, and the reason for the return. Our team will provide you with instructions on how to proceed with the return. SHIPPING COSTS for all returns will be met by the buyer.